Help desk/technical support, software quality assurance/testing, or systems/business analysis position.
Colorado State University Fort Collins, CO Fall 1999 December 2003
Bachelor of Science in Business Administration, Computer Information Systems major.
Ψ Graduating GPA of 3.53
Ψ 4 year National Merit Scholarship Recipient
Ψ Honors Program Participant and Graduate
Ψ Improved German language skills to a conversational level and experienced German culture
OS: Microsoft Windows XP, 2000, 95/98, some UNIX
Software: MS Office (Word, Excel, Powerpoint, Frontpage, Access, Project, and Outlook), Internet Explorer, Netscape, Visio, HEAT Ticketing System, Paint Shop Pro
Hardware: Have built 15+ computers from basic components; can diagnose and fix most hardware problems
Languages: Basic knowledge of: SQL, HTML, ColdFusion, Visual Basic, ASP.net, Java
Client Service Agent Team Lead
Team lead of group of four Client Service Agents including scheduling, management and process improvements for the team. Primary contact representative for support of OCI internet applications. Assist clients with technical, training and profile management issues. Ongoing testing of applications and application fixes. Researched and helped implement a new call log program. Documented job functions and assisted in creation of position manual. Improved communication and support for my given account contract. Received an Exceptional Performance award.
McDATA CORPORATION Broomfield, CO Summer 2003
Help Desk Technician Intern
Assisted internal customers, McDATA employees, with a wide variety of computer issues. This included setting up new machines, troubleshooting computer errors, network profile management, virus containment and cleanup, and computer inventory tracking with an emphasis on quality customer service. I received excellent reviews from my internship mentor.
ALL STAR MUSIC Fort Collins, CO 2000 - Current
KELLY SERVICES Denver, CO 2001 - 2003
to organize Interstate Gas Company of
ADECCO Denver, CO 1999 - 2002
Performed in several capacities including data entry/retrieval, general office administration, answering telephones, responding to inquiries, resolving complaints, customer service representative etc. at numerous companies.
― Diverse skillset of hardware, programming, and user oriented knowledge of computers
― Excellent communication skills while under pressure from DJ, security and office experiences
― Effective problem solving, critical thinking and project management skills
― Quick and accurate learning abilities from temporary employment experiences
― Natural leader with independent, well-rounded and professional qualities